Frequently Asked Questions
Everything you need to know about collecting and ordering from Stamps Store.
Are the stamps sold here authentic and genuine?
Yes, every stamp in our collection is 100% authentic. We source our inventory from reputable philatelic auctions and private collections, ensuring each piece meets strict quality and authenticity standards.
How do you ensure stamps are not damaged during shipping?
We use specialized professional packaging, including acid-free glassine envelopes and rigid stay-flat mailers, to protect your stamps from moisture, bending, and environmental damage during transit.
What is the difference between Mint, Unused, and Used conditions?
Mint refers to stamps in their original state with full gum; Unused refers to stamps that haven't been postmarked but may have hinge marks; Used stamps have been through the postal system and bear a cancellation mark.
How long does domestic and international shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-21 business days, depending on customs processing in your country.
What is your return policy for collectors?
We offer a 30-day money-back guarantee. If a stamp does not meet your expectations or matches the description, you can return it in its original protective packaging for a full refund.
Do you provide certificates of authenticity for rare items?
Many of our high-value or rare specimens come with existing expertization certificates. For items that do not, we can provide a store-issued guarantee of genuineness.